Smarte Carte Singapore Pte Ltd reserves the right to request additional information at any point during the online or offline booking process, during the provision of services, or for any clarification thereafter.
All services are subject to porter availability.
This document applies to any Porter Services.
All bookings must be made at least 6 hours prior to the scheduled arrival or departure meeting time.
Reservations are subject to availability and confirmation.
Any bookings made less than 6 hours prior may be declined, and the service cannot be guaranteed.
For group bookings involving more than 30 baggage items, a quotation will be provided within two (2) business days.
Smarte Carte Singapore Pte Ltd reserves the right to accept, decline, or cancel any service request without providing a reason.
Refunds will not be issued under the following circumstances:
Amendments to confirmed bookings are not guaranteed and may be subject to additional charges, depending on availability.
Passengers or the point of contact (POC) must be present at the designated area and identify their baggage for retrieval.
All luggage must be properly packed and securely locked. Unsecured or improperly packed items may be rejected.
Each item must not exceed 30 kg and should be within 50 cm (L) x 30 cm (W) x 70 cm (H).
Passengers are advised not to place cash, valuables, high-value items, or fragile items in their bags.
Bulky, oversized, or excess baggage may require additional porters and may be declined if deemed unmanageable.
It is the passenger's responsibility to provide accurate flight details, meeting time and terminal information at the time of booking to ensure smooth coordination
Departure: Assistance from the designated meeting point to the check-in counter.
Arrival: Assistance from the assigned baggage belt to the pick-up point.
Services are limited to baggage handling and coordination only — no meet-and-greet, escort, immigration, or boarding assistance is provided.
Applies to requests with 31 or more baggage pieces and items.
A dedicated coordinator will manage group baggage allocation.
Services include baggage collection, coordination, and transfer to designated pick-up or drop-off points within any terminal.
Services are limited to baggage handling and coordination only.
Departure Porter Service: Maximum waiting time is 30 minutes.
Arrival Porter Service: Maximum waiting time is 30 minutes.
Additional waiting time will incur a surcharge per 30-minute block.
Standard service duration is 1 hour. Any extension may incur additional charges per 30-minute block.
Failure to report at the designated meeting point or scheduled time without prior notice is considered a No-Show, and the service will not be guaranteed or refunded.
Smarte Carte Singapore Pte Ltd and Changi Airport are not liable for any delays, injuries, or losses beyond their control.
Porter staff may refuse service for items that are excessively bulky, heavy, or unsafe.
Passengers must identify and collect their baggage; Smarte Carte Singapore Pte Ltd is not responsible for unclaimed items.
The porter service shall not be held liable for damage to fragile items.
Maximum weight per item: 30 kg
Maximum dimensions per item: 50 cm (L) x 30 cm (W) x 70 cm (H)
Items exceeding these limits may require additional porters or may be declined if unmanageable.
All confirmed bookings are strictly non-refundable and non-transferable.
Booking requests must adhere to the minimum lead time of 6 hours.
Smarte Carte Singapore Pte Ltd may request further information at any time during the booking process or service provision for clarification purposes.