Terms & Conditions

Baggage Transfer Service

A. Information

We are not liable and/or responsible for any loss/damage whatsoever in relation to the deposit including its contents therein, with the exception that the loss/damage is caused and proven by our negligence. In such a case, the liability of us, if proven, shall be limited to and no exceeding Singapore Dollars 50.00 per official receipt issued by us.

B. Conditions of Acceptance

NO CASH, VALUABLE, ITEMS OF HIGH VALUE and/or FRAGILE NATURE etc, PRECISION EQUIPMENT, MUSICAL INSTRUMENT, PAINTINGS or ART, are allowed to be in your baggage carried by us. We have the discretion to refuse acceptance without providing any reason thereafter.

C. Security

Due to enhanced security requirements in Changi Airport, the baggage would be subjected to mandatory screening prior to acceptance. Even if the reservation is confirmed, the delivery may be refused if the baggage contains prohibited items that do not comply with the legal regulations or terms and conditions. All losses and legal responsibilities are with the customer.

D. Liabilities

We are not liable for Baggage Damage due to normal wear and tears, which includes:

  • Cuts, scratches, scuffs, dents, and marks;
  • Damage to or loss of protruding parts, including straps, pockets, telescopic handles, hangar hooks, wheels, external locks, security straps, or zipper tabs;
  • Damage due to improper packing or overpacking
  • Items retrieved or confiscated by airport authorities or security personnel
  • We not liable and/or responsible for any loss/damage whatsoever in relation to the deposit, including its contents therein, with the exception that the loss/damage is caused and proven by our negligence. In such a case, the liability of us, if proven, shall be limited to and not exceeding Singapore Dollars 50.00 per official receipt issued by us.

E. Refund

We reserve the right to accept, decline, or cancel any request for the service without assigning any reasons. There is no REFUND or CANCELLATION terms in case of the following:

  • Wrong information given about the travel details (e.g. Name, Hotel Name, Flight Number, Date & Time) during the Booking Process
  • No Show of Baggage Transfer
  • Delayed/ Missed or Cancelled Flights / Hotel Bookings
  • Late arrival at the airport which results in denied check-in or boarding by the airlines
  • Any misconduct or any unlawful or prohibited activity by the Passenger(s).

F. Overdue

For baggage collection after 23:59 hours, overdue charges based on 24 hours will be imposed before releasing your baggage. NO GRACE PERIOD.

G. Disposal

All items will be kept for a period of 7 calendar days after which we reserve the right to dispose of the items. There shall not be any claim or incurring any liability due to this disposal.

H. Hotel to Airport Baggage Transfer

H. For Hotel to Airport Baggage Transfer, the baggage shall only be released at Baggage Storage when you present your passport and official receipt issued by us.

You agree to allow us to make a copy of your NRIC/ passport for verification purpose. We use your personal data in our possession and control, which we have to collect, use, disclose or process personal data for any application or services. This Agreement is governed by the laws of Singapore. You confirm that you have READ, UNDERSTOOD AND AGREED to all the terms and conditions.